Terms & Conditions

Appointments are subject to availability. Submitting an enquiry through our website does not guarantee a booking; an appointment is only confirmed once the details have been agreed with you directly.

Specific arrangements for your booking will be communicated to you at the time of confirmation.

We aim to describe our services accurately on this website. Descriptions are provided for general information, and the exact approach to each service may be tailored to your individual needs, preferences and suitability. Results can vary depending on individual features, skin, hair and other factors.

Please provide accurate contact details and let us know in advance about any allergies, sensitivities, skin or hair conditions, or any other information that may affect your service. This helps us plan your appointment safely and appropriately.

If you need to change your appointment, please contact us as early as possible. We will do our best to accommodate changes, although this depends on availability. Any specific arrangements relating to changes will be confirmed with you directly.

If you need to cancel an appointment, please let us know as soon as possible so that the time can be offered to another client. Any cancellation terms that apply to your booking will be explained to you when your appointment is confirmed.

To help your appointment run smoothly, please follow any preparation guidance we provide, for example:

• arriving with clean, moisturised skin for makeup;
• arriving with clean, dry hair for styling where advised; and
• arriving with clean, dry skin free from lotions or oils for henna.

We may wish to photograph our work for our portfolio, website or social media. We will ask for your permission before using any images in which you can be identified, and you are always welcome to decline.

All content on this website, including text, images, graphics, logos and design elements, belongs to SoftBeauty or is used with permission. It may not be copied, reproduced or used without prior written consent.

The content on this website is provided for general information only. While we aim to keep information accurate and up to date, we make no guarantee that the website will always be complete, current or available without interruption.

Our website may contain links to third-party websites or social media platforms. These links are provided for convenience, and we are not responsible for the content, policies or practices of external websites.

We take care in providing our services and operating our website. To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our website or services.

Nothing in these terms limits any rights you may have under applicable consumer law.

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use and protect the information you share with us.

We may update these Terms and Conditions from time to time. The latest version will always be available on this page. Continued use of our website or services after changes are published means you accept the updated terms.

If you have any questions about these Terms and Conditions, please contact SoftBeauty through our contact page or using the contact details provided on this website.