Privacy Policy

When you submit an enquiry through our contact form, we collect the details you enter. This may include your full name, email address, phone number, the service you are interested in, your preferred appointment date, the occasion and your message.

Please avoid sharing sensitive personal information through the form unless it is necessary for your enquiry.

Information provided as part of an appointment enquiry is used to understand your requirements, check availability, respond to your questions and plan your beauty service. If you share information about skin or hair considerations, it will only be used to help plan your service appropriately.

We use your information to:

• respond to your enquiries and questions;
• arrange and manage appointments;
• provide the services you request;
• communicate with you about your booking;
• improve our website and services; and
• meet any legal obligations that apply to us.

We do not sell your personal information.

When you contact us, we may send you emails relating to your enquiry, including an automatic confirmation that your message has been received. We will only send marketing communications where you have agreed to receive them, and you can ask us to stop at any time.

Our website may use cookies and similar technologies that are necessary for the website to function properly. Where additional cookies are used, for example for analytics or embedded content, we will ask for your consent where required.

You can control or delete cookies at any time through your browser settings.

We may use analytics tools to understand how visitors use our website so that we can improve its content and performance. Where used, these tools may collect information such as the pages visited, time spent on the site and general location, usually in an aggregated form.

Our website may include links to our social media profiles. If you interact with us on social media platforms, your information is also subject to the privacy policies of those platforms, which we encourage you to review.

We may use trusted third-party services to help operate our website and communicate with you, such as website hosting, email delivery or map services. These providers only process information as needed to deliver their services and are expected to protect it appropriately.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

We keep personal information only for as long as it is needed for the purposes described in this policy, including responding to enquiries, managing appointments and meeting any legal or record-keeping requirements. When information is no longer needed, it is deleted or handled securely.

Depending on where you live, you may have rights in relation to your personal information, such as the right to access, correct or request deletion of the information we hold about you, or to object to certain uses of it.

To make a request, please contact us using the details below.

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of those websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The latest version will always be available on this page, together with the date it was last updated.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact SoftBeauty through our contact page or using the contact details provided on this website.